SHIPPING POLICY

At CuddleBeat™, we ship orders worldwide. We aim to process and deliver every order as quickly and efficiently as possible.

Please read the following information regarding processing times, estimated delivery times, tracking, customs, and international shipments.

Worldwide Shipping

CuddleBeat™ offers international shipping to supported countries and territories worldwide.

Shipping availability may occasionally be limited in certain locations due to carrier restrictions, customs regulations, international sanctions, logistical limitations, or other circumstances outside our reasonable control.

If we are unable to ship your order to your destination, we will contact you and provide an appropriate solution, including a refund where applicable.

Processing Time

Orders require up to 3 business days to be processed and prepared for shipment.

Processing includes order verification, preparation, packaging, and transfer to the shipping carrier.

Business days are generally Monday through Friday, excluding public holidays.

Orders placed on weekends or public holidays will begin processing on the next available business day.

Processing time is separate from shipping transit time.

Estimated Shipping Time

Once your order has been processed and dispatched, the estimated shipping transit time is approximately 9 business days.

Therefore, the estimated total delivery timeframe is:

Processing: Up to 3 business days
Shipping: Approximately 9 business days
Estimated total: Approximately 12 business days from the date of your order

These delivery times are estimates and are not guaranteed unless expressly stated otherwise at checkout.

Depending on your location, customs procedures, carrier operations, public holidays, peak shopping periods, severe weather, or other circumstances outside our reasonable control, delivery may occasionally take longer.

Any mandatory delivery rights provided by the laws applicable in your country remain unaffected.

Delivery Timeframes

We make every reasonable effort to process and deliver orders within the timeframes communicated on our website.

The estimated delivery time begins once your order has been placed and includes both processing and estimated transportation time.

If we become aware of a significant delay affecting your order, we will make reasonable efforts to notify you.

Where applicable law gives you the right to cancel an order or receive a refund because of a delivery delay, those rights will be fully respected.

Nothing in this policy limits any mandatory legal rights concerning delivery times.

Order Confirmation

After placing your order, you will receive an order confirmation using the contact information provided during checkout.

Please review your order details carefully.

If you notice an error in your shipping address or other order information, please contact us as soon as possible at:

contact.cuddlebeat@gmail.com

We will make reasonable efforts to correct the information before the order is dispatched.

Once an order has been processed or shipped, we may no longer be able to modify or redirect it.

Tracking Your Order

Once your order has been dispatched, tracking information will normally be provided when tracking is available for the shipping service used.

Please allow some time for tracking information to become active after receiving your shipping confirmation.

Tracking updates are provided by the relevant carrier and may occasionally experience delays between scans.

International Shipments

International orders may pass through customs in the destination country.

Customs processing times vary depending on the country and local authorities and may occasionally extend the estimated delivery timeframe.

CuddleBeat™ cannot control the speed at which customs authorities process individual shipments.

However, this does not affect any mandatory consumer rights you may have regarding delivery under applicable law.

Customs Duties, Import Taxes and Fees

Depending on the destination country, an international shipment may be subject to import duties, taxes, customs charges, or other government fees.

Where these charges are not collected at checkout and applicable law allows them to be charged separately, the recipient may be responsible for paying them.

Such charges are determined by the authorities of the destination country and are outside CuddleBeat™'s control.

Where applicable law requires taxes, duties, shipping costs, or other mandatory charges to be disclosed or included before purchase, CuddleBeat™ will comply with those requirements.

Incorrect or Incomplete Shipping Addresses

Customers are responsible for providing complete and accurate shipping information when placing an order.

Please carefully check:

• Full name.

• Street address.

• House or apartment number.

• City.

• State, province, or region where applicable.

• Postal or ZIP code.

• Country.

• Contact information.

If you discover an error after placing your order, contact us immediately at contact.cuddlebeat@gmail.com.

We will make reasonable efforts to correct the address before dispatch, but we cannot guarantee that changes can be made once an order has entered the shipping process.

If an order cannot be delivered because the customer provided an incorrect or incomplete address, additional reasonable shipping costs may apply where permitted by applicable law.

Lost or Undelivered Packages

If your order has not arrived within the expected timeframe, please contact us at:

contact.cuddlebeat@gmail.com

Please include your name and order number.

We will review the tracking information and, where appropriate, work with the carrier to investigate the shipment.

If a package is confirmed as lost or cannot be delivered for reasons attributable to CuddleBeat™, the carrier, or the fulfillment process, we will provide the remedy required under applicable law, which may include a replacement or refund.

Where applicable consumer law requires the seller to remain responsible for the goods until they are physically received by the customer, CuddleBeat™ will respect that obligation.

Tracking Shows Delivered but Package Is Missing

If tracking information shows that your order has been delivered but you cannot locate the package, please:

• Check around the delivery location.

• Check with other members of your household.

• Check with neighbors or building reception where appropriate.

• Review any delivery notification provided by the carrier.

If you still cannot locate the package, contact us as soon as possible at contact.cuddlebeat@gmail.com so we can review the situation.

Any rights available to you under applicable consumer law remain unaffected.

Damaged Packages

Please inspect your order after delivery.

If your product arrives damaged, defective, incomplete, or incorrect, contact us as soon as possible at:

contact.cuddlebeat@gmail.com

Please include your order number and, where reasonably possible, photographs or videos showing the issue.

We will assess the situation and provide the appropriate solution in accordance with our Returns and Refunds Policy and applicable consumer protection laws.

Delays Outside Our Reasonable Control

International deliveries may occasionally be affected by circumstances such as:

• Customs inspections.

• Postal or carrier disruptions.

• Severe weather.

• Natural disasters.

• Public holidays.

• Peak shopping periods.

• Transportation disruptions.

• Government restrictions.

• Local delivery limitations.

• Other events outside our reasonable control.

If one of these circumstances affects your shipment, delivery may take longer than the estimated timeframe.

We will make reasonable efforts to assist you and provide available information regarding your shipment.

Nothing in this section excludes or limits any mandatory rights you may have under applicable consumer protection law.

European Union and European Economic Area

Where European Union consumer law applies, CuddleBeat™ will comply with mandatory requirements relating to delivery, shipping information, consumer remedies, and responsibility for goods during transportation.

Where required by applicable law, the risk of loss or damage remains with the seller until the consumer, or a third party designated by the consumer, physically receives the goods.

Our estimated delivery timeframe does not limit any mandatory rights available to consumers under EU or national consumer protection laws.

United Kingdom

UK customers retain all mandatory rights provided under applicable UK consumer protection law.

Where UK law establishes specific obligations regarding delivery times, delayed orders, cancellation, refunds, or responsibility for goods during transport, those obligations will prevail over any conflicting provision in this Shipping Policy.

Australia

Nothing in this Shipping Policy excludes, restricts, or modifies any consumer guarantee, right, or remedy that cannot legally be excluded under the Australian Consumer Law.

If an order is not delivered within an agreed or reasonable timeframe, any rights or remedies available under Australian Consumer Law will remain unaffected.

United States

For orders placed from the United States, CuddleBeat™ will make reasonable efforts to ship orders within the timeframe communicated at the time of purchase.

If we are unable to ship an order within an applicable promised timeframe, we will handle the delay, cancellation, and refund in accordance with applicable U.S. consumer protection requirements.

Canada, New Zealand and Other Countries

Customers retain any mandatory rights regarding shipping, delivery, delays, damaged goods, lost shipments, cancellations, refunds, or other consumer protections provided by the laws applicable in their country, province, state, or territory.

Mandatory Consumer Rights

CuddleBeat™ sells internationally.

Because consumer protection laws vary between countries and territories, nothing in this Shipping Policy is intended to exclude, restrict, or modify any consumer right, guarantee, remedy, or protection that cannot legally be excluded, restricted, or modified.

If any provision of this Shipping Policy conflicts with mandatory consumer protection law applicable to your purchase, that law will prevail and the remainder of this Shipping Policy will continue to apply to the fullest extent permitted by law.

Contact Us

If you have any questions regarding shipping, delivery, tracking, or your order, please contact us at:

CuddleBeat™
Email: contact.cuddlebeat@gmail.com