Refund policy
RETURNS AND REFUNDS
At CuddleBeat™, we want you to be satisfied with your purchase. Therefore, we offer a 30-day return policy from the date you receive your order.
This commercial policy applies to our international customers and is in addition to any legal rights you may have depending on the country or territory in which you reside.
Nothing in this policy limits, excludes, or replaces any mandatory consumer rights granted under applicable law. If the laws of your country provide you with more favorable rights than those stated here, those rights will prevail.
30-Day Return Policy
You have 30 calendar days from the date of receipt of your order to request a return due to a change of mind.
To qualify for our voluntary return policy, the product must:
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Be in good condition.
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Be complete and include all components and accessories.
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Not show damage caused by improper use.
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Not have been washed, altered, or modified.
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Not show bite marks, stains, odors, saliva, hair, or other clear signs of prolonged pet use.
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Include, whenever reasonably possible, the original packaging.
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Be accompanied by an order number, receipt, or other valid proof of purchase.
Where applicable law allows consumers to reasonably inspect or handle the product before deciding to return it, these conditions will be interpreted in accordance with that right.
The above conditions apply to our voluntary change-of-mind return policy and do not limit your rights when the product is defective, damaged, incorrect, or not as described.
How to Request a Return
To request a return, please contact us at:
Please include:
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Full name.
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Order number.
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Product you wish to return.
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Reason for the return.
If there is a defect, damage, or issue with the product, we may request photos or videos to help assess the situation.
We will send you the relevant instructions for completing the return.
Do not send the product directly to the manufacturer.
Prior communication allows us to correctly identify your return and provide the appropriate instructions. This procedure does not intend to limit any mandatory withdrawal or return rights under applicable law.
Return Address
Unless we explicitly provide a different address for your case, returns must be sent to:
CuddleBeat™
San Pascual 90, 1º
30510 Yecla
Murcia
Spain
Before shipping, please contact us at contact.cuddlebeat@gmail.com to register the return and receive the relevant instructions.
Return Shipping Costs
Change-of-Mind Returns
When you return a product simply because you have changed your mind, the direct cost of return shipping will be borne by the customer, unless CuddleBeat™ explicitly states otherwise or applicable law requires the seller to cover it.
We recommend using a shipping method that provides proof of delivery.
CuddleBeat™ will not be responsible for return parcels lost in transit when the customer has arranged the shipping service directly, without prejudice to any rights the customer may have under applicable law.
Defective, Damaged, or Incorrect Products
If you receive an item that is:
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Defective.
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Damaged.
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Incorrect.
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Incomplete.
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Not functioning properly.
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Not substantially as described.
please contact us as soon as possible at contact.cuddlebeat@gmail.com.
Once we confirm that there is an issue attributable to the product or our service, CuddleBeat™ will cover or reimburse reasonable return shipping costs where applicable, and we will provide the solution required under applicable law.
Depending on the circumstances, this may include replacement, repair, full or partial refund, or any other legally appropriate remedy.
Products Used by Pets
Due to the nature of CuddleBeat™, products showing clear signs of prolonged pet use—such as bite marks, saliva, stains, odors, hair, or damage—may be excluded from our voluntary change-of-mind return policy.
This does not affect your legal rights if the product is defective, unsafe, damaged, incorrect, or not as advertised.
Sale Items and Promotions
Products purchased through discounts, promotions, or discount codes are subject to this 30-day return policy under the same general conditions as full-price items.
Participation in a promotion never reduces mandatory consumer legal rights.
Exchanges
If you have received a defective, damaged, or incorrect product and wish to replace it, please contact us at:
We will review the issue and, where appropriate, arrange a replacement.
For exchanges based purely on personal preference, we may ask you to return the original product in accordance with this policy and place a new order.
Refunds
Once we receive your return, we may inspect the product to ensure it meets the applicable conditions.
Once approved, we will issue the refund using, whenever possible, the same payment method used for the original purchase.
For voluntary returns under our 30-day commercial policy, we aim to process refunds within 10 business days after receiving and inspecting the product.
Where applicable law sets a different refund procedure or timeframe, the legal requirements will prevail.
Once we have processed the refund, your bank, card issuer, or payment provider may require additional time to reflect the amount in your account.
Original Shipping Costs
For voluntary change-of-mind returns made outside any mandatory legal withdrawal period, original shipping costs are non-refundable unless we explicitly state otherwise.
Where applicable law requires reimbursement of original delivery costs, we will refund the legally required amount.
If the customer voluntarily chose a more expensive delivery method than our standard option, any obligation to refund shipping costs will be limited to the legally required amount.
Defective Orders After 30 Days
The 30-day period refers to our voluntary change-of-mind return policy.
It does not mean you lose your rights if the product later presents a defect covered by a legal warranty or applicable consumer protection laws.
If you detect a possible defect after 30 days, please contact us at contact.cuddlebeat@gmail.com so we can review your case.
European Union and European Economic Area
When EU law applies to your online purchase, you generally have a legal right of withdrawal of 14 days from the date of receipt of the product, without needing to provide a reason.
This legal right exists independently of our 30-day commercial return policy.
During the legal withdrawal period, you may handle the product to the extent reasonably necessary to examine its nature, characteristics, and functioning.
When exercising the legal right of withdrawal, we will apply the mandatory rules regarding deadlines, delivery costs, return costs, and refunds as required by applicable law.
United Kingdom
UK consumers retain all rights granted under UK consumer protection law.
Our 30-day commercial policy is additional to those rights and does not intend to limit them.
Where the legal right to cancel a distance contract applies, the statutory timeframes and conditions under UK law will be respected.
Australia
Our products come with guarantees that cannot be excluded under the Australian Consumer Law where applicable.
Our 30-day change-of-mind return policy operates in addition to and independently from those rights.
Nothing in this policy excludes or limits the right to repair, replacement, refund, or other remedies where applicable under the Australian Consumer Law.
New Zealand
Where New Zealand law applies, consumers retain the rights and remedies provided under the Consumer Guarantees Act and other applicable mandatory legislation.
Our 30-day return policy is additional to those rights.
United States
Our 30-day commercial return policy applies to purchases made in the United States, without prejudice to any additional rights consumers may have under applicable federal, state, or local laws.
Where mandatory law grants consumers greater rights than those set out in this policy, such law will prevail.
Canada
Our 30-day commercial return policy applies to purchases made in Canada, without prejudice to any rights and guarantees under applicable federal, provincial, or territorial law.
Where mandatory rules provide more favorable consumer rights, those rights will prevail.
Other Countries and Territories
CuddleBeat™ sells internationally.
If you purchase from a country or territory not explicitly mentioned in this policy, you will still benefit from our 30-day commercial return policy.
You will also retain all mandatory consumer protection rights applicable to your purchase.
If any provision of this policy conflicts with mandatory consumer protection law, that law will prevail, and the remainder of this policy will continue to apply to the fullest extent permitted.
Consumer Legal Rights
Our 30-day return policy is an additional commercial guarantee and does not replace any legal warranties that may apply to you.
Nothing in this policy is intended to exclude, restrict, or modify any rights, guarantees, or remedies that cannot legally be excluded, restricted, or modified.
Contact
For any questions regarding returns, refunds, defective products, or order issues:
CuddleBeat™
Email: contact.cuddlebeat@gmail.com